Refund and Cancellation Policy

Effective date: 22 August 2026

Legal entity: These terms apply to Discipline ComplyApp, a product owned and operated by Gingerforge (Pty) Ltd, registration number 2026/155774/07, a private company registered in South Africa.

This is Gingerforge (Pty) Ltd's company policy for cancelling Discipline ComplyApp billing and for refunds. It is not legal advice. If a South African statute gives you a refund or cooling-off right that this policy does not describe in full, Gingerforge will honour that right.

1. Who this policy covers

This policy applies to paid access to Discipline ComplyApp, including individual subscription plans and organisation seat billing (monthly seat fees and AI usage). It applies to customers of Gingerforge (Pty) Ltd using the service at discipline.complyapp.net.

2. What you can cancel

You may cancel future billing at any time:

• Individual plans — the recurring subscription linked to your mobile number and account.
• Organisation billing — seat fees for organisation-managed members, requested by the organisation portal user or by Gingerforge staff.

Organisation-managed members cannot cancel organisation billing through the public form below. The organisation portal user should use Invoices in the signed-in app, or contact us.

3. Effect of cancellation

• We stop further collections on our side after we record the cancellation.
• Access continues until the current paid period ends.
• For organisations, the current billing month remains payable. Deactivated members remain on that month's invoice.
• Cancellation does not, by itself, create a refund.

4. Refunds — statutory rights only

Gingerforge does not offer goodwill or commercial refunds of unused time, unused seats, extra cases, or AI usage. A refund is considered only where South African law requires it.

Examples of a legal basis you may rely on, if they apply to your transaction, include:

• A cooling-off right under the Electronic Communications and Transactions Act 25 of 2002 (ECTA) for certain electronic transactions. That right, where it applies, can fall away once performance of the service has begun with your consent.
• Consumer rights under the Consumer Protection Act 68 of 2008 (CPA), where you are a “consumer” for that Act. Many Discipline ComplyApp customers are companies. A juristic person above the prescribed threshold is generally not a consumer under the CPA, so CPA cooling-off and related remedies may not apply.
• A duplicate collection, a collection that failed after funds were taken in error, or a similar billing error.
• A remedy for a defective service where the law requires a refund rather than a repair or replacement of the service.

Whether a cooling-off or consumer right applies depends on the facts of your purchase, how the service was marketed, and whether the service has already been used. We assess each request. We do not promise a 7-day unused-time refund as a commercial policy.

5. What is not refunded

Unless a statute requires otherwise, we do not refund:

• Unused days or months in a paid period after cancellation
• Organisation seat fees for the current billing month
• AI usage charges and extra (overage) cases already incurred
• Work already delivered, including generated documents, analysis, and WhatsApp intake already used

6. Duplicate or failed collections

If the same amount was collected twice, or a collection was taken in error after cancellation was recorded, request a refund on the basis of a duplicate or failed charge. We will investigate against our records and the payment provider's records.

7. Debit orders

Where billing uses a debit-order mandate, cancellation on our side is an instruction to stop further collections. You may also instruct your bank to stop the debit order. Stopping the debit at the bank does not by itself refund amounts already collected.

8. How to request cancellation or a statutory refund

• Organisation customers — sign in and use Invoices, or ask an administrator.
• Individual subscribers — use the form on this page, or contact us.
• Anyone — use the Contact page.

A refund request must name a statutory basis and a short explanation. Staff review refund requests. Approved statutory refunds are processed within 30 days of approval. We do not pay refunds through this website automatically.

9. Review and contact

Cancellation of future billing is recorded when we match your request to an individual subscription or when an organisation portal user or administrator submits it. Refunds are not automatic.

Public business contact details are on the Contact page. Related terms: Terms of Service and Privacy Policy.